A Statement on COVID-19

Palo Alto, California Retirement Community


Have questions left unanswered? If you do not find the answer in our FAQs, our sales team would be more than happy to provide you with the information you are seeking.


Q: How do I qualify to live at Vi?

A: There are a number of steps to becoming a resident at Vi. The first step is to visit our community and take a tour. You will work closely with our sales team to discuss your specific needs and questions about Vi.

Plan your visit >


A: In our Life Plan Community, also known as a Continuing Care Retirement Community (CCRC), residents enjoy independent living while having a plan for continuing care, consisting of access to assisted living, memory support and skilled nursing. Our residents enjoy meals prepared daily by our in-house Executive Chef, an array of lifestyle and fitness programming, and much, much more. In a Vi Life Plan Community, your monthly fees do not increase from the monthly fees* you pay in independent living should you move to our care center for assisted living, memory support or skilled nursing (except for any ancillary fees for items used in the care center and extra meals).

Learn more about Life Plan Communities here >

Q: What do the entrance fees and monthly fees cover?

A: Your entrance fee and monthly fee pay for your apartment home, as well as access to our on-site continuum of care. Additionally, your monthly fees -- which are directly tied to the floor plan you choose -- also cover maintenance of your home, housekeeping, dining, transportation, and more. 

Learn more about our Pricing >


Q: What levels of care are offered at Vi?

A: We provide assisted living, memory support, and skilled nursing care.

Learn more about our care center >


A: In our Life Plan Community, care is part of your contract. This means independent living residents have access to assisted living, memory support care and skilled nursing care on-site—at no additional monthly fee* (except for ancillary expenses for items used in the care center and costs for extra meals received in the care center).

Learn more about Life Plan Communities here >

Q: Will my costs go up if my spouse or I need care services provided?

A: If you and your spouse move to Vi as part of a continuing care contract, your monthly fees will not go up if one or both of you move to our Care Center (except for ancillary expenses for items used in the care center and costs for extra meals received in the care center).

Q: Are you able to move directly into the Care Center?

A: While our vacancies vary, we sometimes have immediate occupancy available in our assisted living, memory support, or skilled nursing care programs. Costs for direct entry to our care center are charged at then current market rates.

Contact our Care Center to learn more >


Q: Does Vi offer any support during the moving process?

A: Vi at Palo Alto has partnered with Moving Station to offer the Home Sale Program, a resource designed to help you sell your home and provide moving resources to you. Once you visit our community, and meet your sales counselor, ask for more information on this program to see if it can help you.

Q: How many apartments and floor plans are available at your community?

A: We offer 15 unique floor plans at our community. Available residences include one-, two-, two-bedroom plus den and three-bedroom with den apartments in our main building.

View our floor plans >

Q: Am I allowed to transfer to a different apartment after I move in?

A: While you can upgrade to a different apartment in our community, you are obligated to pay any differences in entrance fee and monthly fee costs. Additionally, you can also downsize to a smaller apartment, and Vi will work with you to return any entrance fee cost differences to you.

Q: What about redesigning my current apartment? Will I be allowed to change things like countertops or carpeting?

A: Residents can make nonstructural alterations, additions or improvements, provided they get written consent from the community’s administration. These alterations could include changing out the carpeting, countertops, and paint as desired, and at your expense. However, structural changes to the apartment itself (i.e., taking down walls) are not permitted. Ask your Sales Counselor about the specifics.


Q: Are there other Vi communities?

A: Yes, There are 10 communities located throughout the continental United States.

View our communities >

Q: Are pets allowed at your community?

A: Yes, pets (under 30 pounds) such as cats, dogs, birds, hamsters and gerbils are permitted. Ask our sales team about specific policies related to pet ownership at Vi.

Q: How do I get in touch with my Sales Counselor?

A: Contact our Sales offices at 877-776-3972 and ask to speak with your Sales Counselor directly. You can also email the sales office at paloalto@viliving.com and we will forward your email on to the appropriate person.

Q: Is there a wait list for your community?

A: Currently, there is a wait list for our more popular floor plans. Contact our sales team for more information and to be added to our waitlist. 
* Annual, community-wide monthly fee increases also apply. Ask our Sales Team for a history of monthly fee increases.